IXWebHosting最近一周的麻烦事

posted on August 5th, 2011 BY user1
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IXWebHosing是美国主机大军中,一个非常不错的主机供应商。它起初进入中国市场的时候,凭借着较低廉的价格、优质的服务,再加上免费赠送多个国际域名与独立IP地址,竞而得到国内众多站长朋友的欢迎和钟爱。但随着其在国内市场的不断扩大,其存在的问题也就暴露出来了。下面笔者就最近一周IXWebHosting用户的使用情况的反馈进行一下汇总,具体都有哪些呢?下面就来细说一下。

最初,IXWebHosting在7月30日进行服务器的维护,主要影响在使用CP7、CP8、CP9、CP10、CP11的控制面板上的所有用户。但是,通过笔者在美国主机侦探的观察情况来看,大部分IXWebHosting主机用户对他们官方的此举还是比较不满的。多数用户爆此次他们官方的服务器维护,给他造成了很大的损失。主要可能还是此次维护的时间比较长吧,从7月30号的12:01AM一直到5:00AM。

的确,这次维护的时间方面,确实有点长,但这也不是突发事件。因为,此前IXWebHosting在7月23日就向他的所有客户发邮件说明了此次维护的具体情况及时长。单从这方面来看,IXWebHosting的服务做的还是非常棒的。

IXWebHosting的这次维护过后,部分用户反应速度及各方面性能有所提高,但好景不长啊。突然的联通用户访问IXWebHosting出问题了,就连登录主机控制面板都不可以了,更不用说访问了,这下又急坏了一大批IXWebHosting的忠实粉丝了。单从美国主机侦探论坛的IXWebHosting版块的发帖量就可以看出,用户是急啊!!!但是也无懒,甚至有朋友还找了IXWebHosting官方客服进行了咨询,原文内容截取如下:
Igor Mukhin: Welcome, my name is Igor, please let me know how can I help you today?
you: hi!
Igor Mukhin: Hello.
you: China Unicom (a company provides Internet service to northern China) block all my IXwebhosting websites.
Igor Mukhin: Unfortunately this issue can not be resolved from our side. You will need to contact your ISP.
you: actually, it blocked all IX websites.
you: i knew that. we as users can do nothing about it.
you: maybe you should report the situation to your IX headquarters.
Igor Mukhin: Please hold on, let me check
you: it’s a very serious problem and we all know it is not IX’s fault.
Igor Mukhin: Ok, please give me a few minutes to check the current situation.
you: the part of the situation that will affects your company is that you will lose all China customers in due time if the situation continues, say for a month
Igor Mukhin: Ok got. Please stay on line.
you: THANKS.
you: if your official homepage is blocked
you: i’m using a VPN.
Igor Mukhin: Handling your request may take a few more minutes. Please stay online
you: even your official homepage is blocked!!
you: OK
Igor Mukhin: Our system administrators reported that this issue can not be resolved from our side because this block hasn’t been initiated from our side. Unfortunately there is nothing we can do.
从中,我们也可以看出,其实问题根本不出在他们那边,主要还是联通的网络问题。同时,对于此种问题,IXWebHosting官方也是没有办法解决的,只能找我们的联通网络供应商了。但是,同样的问题,对于电信用户是完全不存在的。根据笔者,最近在美国主机侦探的观察来看,情况已经有所好转,大部分用户开始表示已经可以正常访问了,并且较维护前速度方面要好很多。

从上面的举例来看,IXWebHosting最近一周的麻烦事情还真多,不过已经风平浪静了,但愿浪能平息久一点。

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